Denzil Coulson lambasts New Vision Homes for poor service

Denzil was appalled to hear from residents about the poor repairs and customer service that New Vision Homes has been giving council tenants. These range from waiting for months for repairs to be done to poor customer service when residents contact the 24/7 call centre.

Denzil says: "As Housing Task Group chairman, I requested an independent survey of the problems faced by residents. Please let me know of any cases so that I can forward this information to the investigating officers concerned.

"It is unacceptable for residents to wait three months for security doors and lights to be repaired as happened in one case. The fact that no job numbers were issued by the call centre was also shocking as many jobs were not recorded on the system leading to residents wondering why their repairs had not been done.

"This is not the kind of service we were promised by New Vision Homes two years ago and they need to buck up or I will urge the Council that their contract is not renewed when it expires in 2017."